Solution

Vollardian was engaged to conduct a rapid, in-depth Operations Diagnostic over four weeks. The goal was to evaluate PLNTD's current state, define strategies to free up cash flow, and identify commercial opportunities.

Key steps in the diagnostic included:

• Data Gathering: Conducted 7x interviews covering all functions, gathered existing documentation, and gained access to key operational technologies.

• Analysis: Interview data was transformed into quantitative data. Vollardian analysed current revenue streams and costs, audited technologies' fit for purpose, and mapped core processes (Patient, Doctor, & Pharmacy journeys).

• Ideation & Strategy: Assessed operational rhythm, identified inefficiencies, and ideated/evaluated new potential revenue streams.

• Delivery: Modelled the financial impacts of recommendations, defined recommendations to free up cash flow and drive growth, and delivered a comprehensive report with a phased action roadmap.

  
  

Results

The operations diagnostic delivered a clear path forward and immediately quantifiable value:

• Delivered +2250% ROI

• Uncovered over $400k in potential yearly savings by optimising doctor fees, pharmacy dispensing/delivery costs, and platform expenses.

• Clear Path to Immediate Cash Flow: Provided actionable recommendations, including refining SafeScript payment terms and migrating to a more cost-effective patient management system.

• New Revenue Streams Unlocked: Identified and validated new revenue opportunities.

• Action Plan to Improve Business Operations: Delivered strategic recommendations to fix critical operational issues, such as poor internal communication, manual reporting processes, and technology gaps.

• Patient Bookings Increase: Overall, the business 4x its patient bookings since Vollardian joined.

Testimonial

"This is illuminating. You guys are bringing joy back into our business".

— General Manager, PLNTD