Solution

Vollardian took a multi-phased approach, beginning with a deep-dive analysis of both businesses.

• Using the process management tool Signavio, they mapped over 100 detailed processes.

• This involved conducting over 50 interviews with the teams to capture and analyse their processes.

• The analysis identified more than 40 opportunities for improvement, leading to over 20 actionable recommendations for each business.

• For the B2B Support team, they identified role overlaps and reallocated freed-up team capacity toward proactive sales and customer expansion activities.

Results

The process mapping and analysis delivered significant outcomes for Officeworks:

• Cost Savings: The project identified an estimated $150k+ in cost savings by improving operational capacity and freeing up team members for higher-value tasks. For the B2B Support team, a productivity uplift of over 1,000 hours per year by addressing operational inefficiencies.

• Efficiency and Clarity: The project enabled operational clarity, including workflows and roles , by identifying 10+ key operational synergies that would uplift efficiency. It also provided overall clarity around roles and key workflows, resulting in improved internal operations and customer experience.

• ROI: The implementation of the recommendations has a potential ROI of 200%.

Testimonial

"We were extremely impressed by how quickly the team understood the intricacies of our business—something other consultants hadn't managed to do. The depth of the conversation was notable, and the feedback from the team was overwhelmingly positive"

— Head of Strategy, Officeworks.

"We know the team can be a bit jumpy at times when external consultants come in, but the fact that they were so happy to share their thoughts with you, and shared so much, is a reflection of how much you care for our business"

— Head of B2B, Officeworks.