Solution

Vollardian stepped in as a front-line sales and service implementation team to launch Kinora’s NDIS service provider marketplace, optimising the end-to-end merchant journey:

• Operational Diagnostic & Audit: Conducted a comprehensive audit of existing tech and onboarding processes to identify bottlenecks in the merchant experience.

• CRM & Tech Implementation: Implemented and configured a custom CRM to enable scalable sales, account management, and automated merchant tracking.

• Merchant Onboarding Framework: Developed and documented a "Best Practice" onboarding program, including merchant guides and success criteria to ensure rapid provider activation.

• Sales Strategy Execution: Acted as the interim merchant acquisition team, defining the service provider sales strategy and vertical alignment to drive subscription growth.

Results

• Rapid Marketplace Launch: Successfully launched the Kinora Marketplace within 3 months, onboarding over 1,300 Service Providers.

• Achieved Monetisation: Reached full monetisation within 3 months, securing over 100 paying merchants by the end of the engagement.

• Streamlined Provider Experience: Developed an end-to-end product experience, from initial acquisition and onboarding to ongoing customer success.

• Enhanced Sales Operations: Established a scalable operational foundation with real-time reporting, merchant interviews, and strategic feedback loops.

Testimonial

"Vollardian's dedication was instrumental in creating the Marketplace."

— Chief Growth Officer, My Plan Manager / Kinora