Digital transformation in financial services

Client context:

In the wake of the Banking Royal Commission, the financial services landscape underwent a seismic shift. Our client, boasting a robust governance and compliance infrastructure, was primed to capitalize on these industry changes and surge ahead.

Solution:

To further enhance the client's efficiency, Vollardian initiated an overhaul of their customer acquisition, onboarding, and management systems. We developed a Microsoft Dynamics solution tailored to capture not just pivotal client data but also seamlessly integrate financial information through APIs. This CRM system transitioned into the operational epicenter of the organization, meticulously recording every customer interaction and ensuring top-tier service delivery.

In addition, Vollardian embarked on a comprehensive review of the client’s technological framework. Our audit unveiled opportunities for nearly $1 million in cost savings without compromising on technological functionality for the staff. This transformative journey also entailed the rollout of cutting-edge accounting and HR software solutions.

Outcome:

Our targeted interventions catalyzed a notable uptick in the client's operational efficiency. With a central CRM system now anchoring their customer management and significant cost savings realized, the client fortified their position as a frontrunner in the reshaped financial services domain.